Return Policy

Return Policy

At dofootball, we want to ensure that you are satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible return policy to make it right.

Returns Eligibility:

You can return most items purchased on our website within 30 days of delivery for a refund or exchange. Items must be in their original condition, unused, and in the original packaging. Customized or personalized items are generally not eligible for return unless faulty.

Return Process:

To initiate a return, please contact us at oval@163.com or through our customer support channels to obtain a return authorization number. Once you have received your return authorization number, you can ship the item back to us using a traceable shipping method. Please include your return authorization number in the package.

Refunds & Exchanges:

Once we receive your returned item and confirm its condition, we will process your refund or exchange. Refunds will be issued in the same manner as the original payment, and exchanges will be shipped out as soon as possible. Please note that return shipping costs are non-refundable unless the return is due to our error.

Exceptions:

Certain items, such as digital products or items on sale, may have different return policies. Please refer to the product page or contact us for specific return instructions for these items.

Final Thoughts:

We strive to make your shopping experience with us as smooth as possible. If you have any questions or concerns about our return policy or your return, please do not hesitate to contact us. We are always here to help.